Make sure you have added a bookmark and confirmed it is the correct site. Download the app from a trusted source. Do not click any links from unwanted texts, social media or search adverts. As there are multiple DM Play sites, make sure you have checked the domain.

Use a strong unique password. Make sure your email or phone account is secure. Never give your one-off code. If you are asked to pay an unexpected fee, download an unfamiliar app or allow remote access, then stop.

If you cannot log in, then use the official account recovery. Do not give any ID documents on an unverified chat account. If you think someone has accessed your account, then change your password on a trusted device and contact the platform using the contact details on the verified site.